Frequently Asked Questions
Welcome to the 444k FAQ page. Below you will find detailed answers to common questions about orders, shipping, returns, payments, and support. If your question is not listed, please contact us directly.
Store Information
Business Name: 444k
Warehouse and Returns Address: 170 Circle Dr N, Piscataway, NJ 08854, United States
Email: info@444k.shop
Phone: +1 732 752 7722
Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed
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Where do you ship?
We currently ship within the United States only. All orders must include a valid U.S. shipping address.
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Do you offer Free Shipping?
Yes. All orders include Free Shipping within the United States. No standard shipping fees are added at checkout for regular delivery service.
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How long does it take to process my order?
Handling time is 1–2 business days.
Orders are processed Monday through Friday. Orders placed on weekends or holidays begin processing on the next business day.
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How long does delivery take?
Delivery time is typically 3–5 business days depending on the destination city.
Total estimated delivery time is:
Handling time (1–2 business days) + Delivery time (3–5 business days).
Delays may occur due to weather, carrier volume, or holidays.
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How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
If you do not receive tracking details within 3 business days, please contact us at info@444k.shop.
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What is Shipping Protection?
Shipping Protection is an optional service available at checkout for 9.99 USD.
It provides additional support in cases such as lost or damaged packages during transit. If selected, our team will prioritize resolution related to shipping issues.
Shipping Protection is optional and not required to complete your purchase.
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What is your return policy?
We offer a 30-day return period from the date of delivery.
Returns are provided at no cost to eligible customers. Items must be unused, in original condition, and returned in original packaging with all included components.
To request a return, email info@444k.shop within 30 days of delivery.
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How do refunds work?
After your returned item is received and inspected, we will notify you of approval.
Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.
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Can I exchange an item?
If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
We may offer a replacement or alternative resolution after reviewing the issue.
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What payment methods do you accept?
We accept secure payment options available through Shopify checkout, which may include:
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Credit cards
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Debit cards
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Shop Pay
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Apple Pay
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Google Pay
All payments are processed securely. We do not store full card details.
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Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or shipped, cancellation may be possible. Once shipped, the order cannot be canceled but may qualify for return under our Refund and Return Policy.
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What if my package is delayed?
Shipping times are estimates and may vary due to carrier delays or external factors.
If your tracking has not updated or your package appears delayed beyond the estimated timeframe, please contact us so we can assist.
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What if my item arrives damaged?
If your product arrives damaged, please contact us within 48 hours of delivery and provide photos of the item and packaging.
We will review the issue and provide instructions for resolution.
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Do you have a physical store?
We operate online and ship from our U.S. warehouse located at:
170 Circle Dr N, Piscataway, NJ 08854, United States
This address is used for shipping and authorized returns.
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How can I contact customer support?
You can reach us through:
Email: info@444k.shop
Phone: +1 732 752 7722
Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed
We respond to inquiries as quickly as possible during business hours.